If you are not completely satisfied with your purchase, you can return or exchange it within 60 days in its original condition and with proof of purchase.

Original condition means:

• The product is in its original packaging with original labels intact
  The product is in good condition and the product can be resold at full price.
  The product hasn't been used.
  The product contains no personal data and isn’t registered to a user.

Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.

• Goods made or supplied correctly to a special order, including items personalised with pupil's initials or name and includes name tapes.
• Socks and tights removed from packaging

This returns policy does not affect your statutory rights.

RETURNS BY POST

If returning by post, please enclose a COPY OF THE INVOICE and a brief covering letter explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include all of the necessary paperwork then the refund or replacement of your goods may be delayed or not be completed.

Please note, we cannot process exchanges for online orders. Therefore you must place a separate order online for any additional product(s).

FAULTY ITEMS

Faulty items will be inspected & if deemed to be faulty due to a manufacturing fault, Horncastles (Sevenoaks) Limited will credit you for the item to the value when purchased. Due to the nature of Schoolwear faulty items will only be considered for inspection within the first 6 months of purchase. Anything over this time will be dealt with at the discretion of Horncastles (Sevenoaks) Limited. Please make sure to keep your receipt as this will be required should you wish to return or exchange a faulty item.

Please note that your right to return items does not apply to products which fall into the following categories unless they are faulty.

• Goods made or supplied correctly to a special order, including items personalised with pupil's initials or name and includes name tapes.
• Socks and tights removed from packaging

This returns policy does not affect your statutory rights.